Report Infrastructure Issues
Who to contact for potholes, blocked bike lanes, and broken signals across the westside.
Westside roads and trails are maintained by many different agencies. A road inside Beaverton might be county, state, or TriMet property. This is a guide on how to report issues so that they are fixed.
Who owns what
- State highways (TV Hwy / OR-8, OR-217, US-26, OR-99W, Beaverton-Hillsdale Hwy, Scholls Ferry Rd): ODOT
- Major county arterials (Walker, Cornell, Murray, Farmington, Hall, Bull Mountain Rd): Washington County
- City streets inside city limits: the city
- Regional trails (Westside, Fanno Creek, Rock Creek, Waterhouse): usually THPRD or the city/county — check trail signage
- Park paths: THPRD or city parks
- Bus stops, shelters, and transit signals: TriMet
Not sure? Report to the city or county the road runs through — they’ll forward it.
Washington County
Most arterials connecting westside cities are county-maintained, even inside city limits.
- Online: Road Maintenance — Washington County
- Phone: 503-846-ROAD (503-846-7623), Mon–Fri 8 am–5 pm
- Email: lutops@washingtoncountyor.gov
- Website: https://www.washingtoncountyor.gov/lut
City of Beaverton
- Online: Report a Problem — Beaverton
- Website: https://www.beavertonoregon.gov/
City of Tigard
- Online: Service Request — Tigard
- Phone: 503-718-2591, Mon–Thu 8 am–5 pm
- After-hours emergency (street hazard, water, sewer): 503-639-1554
- Streetlight / signal issues: Report a signal concern — Tigard
- Website: https://www.tigard-or.gov/
City of Hillsboro
- Online (streets and sewers): Report issues with streets and sewers — Hillsboro
- Online (traffic and signals): Report traffic and signal safety concerns — Hillsboro
- Phone: 503-615-6509
- Website: https://www.hillsboro-oregon.gov/
Smaller cities
- Tualatin: https://www.tualatinoregon.gov/
- Sherwood: https://www.sherwoodoregon.gov/
- Forest Grove: https://www.forestgrove-or.gov/
- Cornelius: https://www.corneliusor.gov/
- King City: https://www.ci.king-city.or.us/
- North Plains: https://northplains.gov/
- Durham: https://durham-oregon.us/
- Banks: https://www.cityofbanks.org/
- Gaston: https://www.cityofgaston.com/
ODOT (state highways)
TV Hwy, OR-217, US-26, OR-99W, Beaverton-Hillsdale Hwy, and Scholls Ferry Rd are ODOT facilities, even where they run through a city.
- Phone: 1-888-275-6368 (1-888-ASK-ODOT)
- Road information: dial 511 in Oregon, or 800-977-6368 outside Oregon
- Online: Contact ODOT
- Website: https://www.oregon.gov/odot/
THPRD
THPRD maintains most of the regional trail network on the urban westside, including the Westside Trail, Fanno Creek Trail (Beaverton segments), Rock Creek Trail, and Waterhouse Trail.
- Online: Report Feedback — THPRD
- Phone: 503-645-6433, Mon–Fri 8 am–5 pm
- Website: https://www.tualatinhillsparks.org/
- For: trail surface issues, downed trees, graffiti, lighting outages, trail closures
Metro
Metro owns and manages some regional natural areas and trail connections.
- Website: https://www.oregonmetro.gov/
- For: Metro-owned natural areas and regional facilities
TriMet
- Customer service: 503-238-7433
- Online: https://trimet.org/contact/
- For: bus stops, shelters, bike racks at stops, transit signal issues
Emergencies
- Active hazard (downed wire, car blocking a lane, missing manhole cover): 911
- Crash: 911 if anyone is hurt; local police non-emergency line otherwise
- Blocked bike lane by a parked car: 503-629-0111 police non-emergency is often faster than public works
Tips
- Be specific. Include the nearest cross street, mile marker, or drop a pin in a maps app.
- Include a photo if the portal allows it — it speeds up triage significantly.
- Note direction of travel for bike-lane issues.
- If nothing happens in two weeks, report again and CC your city councilor or county commissioner.
- Tagging the agency on social media after a written report often accelerates action.
Want to go further?
Reporting a problem gets it fixed. Showing up to planning meetings is how the infrastructure gets built right in the first place. See Get Involved for committees and public comment opportunities, and Westside Projects for the major infrastructure efforts underway.
Spotted a broken link or know of a portal we should add? See the About section for ways to reach us.